Refund and Cancellation Policy

Sarah Kae Coaching provides professional coaching, education, digital resources, and support through its programs.

Because coaching services involve reserved time, intellectual property, digital materials, and immediate access to professional support, all purchases are subject to the terms described below and in the client’s signed coaching agreement.

Before Purchasing

Prospective clients are encouraged to review the program details, pricing, delivery information, and policies before enrolling.

Questions may be sent to coaching@sarahkae.com before purchase.

Coaching Purchases

Unless a different written refund period is explicitly stated at checkout or in a signed coaching agreement, payments are nonrefundable once the program begins or the client receives access to coaching, digital materials, a private community, or other program resources.

Enrollment reserves a limited coaching space for the entire 12-week period.

A client’s decision not to attend calls, access materials, participate, or complete the program does not automatically cancel the client’s remaining payment obligations.

Payment Plans

A payment plan is a payment arrangement for the full program price. It is not a month-to-month subscription or a pay-as-you-go coaching arrangement.

Unless otherwise stated in writing, clients remain responsible for completing all scheduled payments after enrollment.

Cancellations

Clients may request to discontinue participation by emailing coaching@sarahkae.com.

Discontinuing participation does not guarantee a refund or cancellation of outstanding payments. Requests will be reviewed according to the client’s signed agreement and applicable law.

Program Changes

If Sarah Kae Coaching must cancel a program before providing the purchased services, affected clients will receive an appropriate refund for services that were not delivered.

Reasonable changes to call dates, program schedules, delivery platforms, or supporting materials do not automatically qualify a purchase for a refund.

Chargebacks and Payment Disputes

Clients are asked to contact coaching@sarahkae.com before initiating a payment dispute so that Sarah Kae Coaching has an opportunity to review and resolve the concern.

Nothing in this policy limits any rights that cannot legally be waived.

Contact

Questions about this policy may be emailed to coaching@sarahkae.com.